Ofte stillede spørgsmål om Basis Rejsetidsgaranti

When you commute and travel on a card that is valid for at least 30 days the Commuter Travel Time Guarantee is easy for you. Alternatively you can choose to apply for Basic Travel Time Warranty for each trip that is 30 minutes delayed or more.The size of the compensation is calculated by the cards daily price. Be aware; You cannot be signed up for the automatic Commuter Travel Time Warranty at the same time which calculates delays at 3 minutes.

Most other journeys are covered by the Basic Travel Time Guarantee. 

DSB Basis Travel Time Warranty cannot be applied if you have used the following tickets or cards:

• Staff Tickets
• Checking Fees
• Copenhagen card
• Various clearance cards
• Bicycle Ticket / Bicycle Space Ticket
• Special tickets for special trains
• DSB School Travel Tickets

If you have been delayed on your journey with an Øresund ticket or clip card, your compensation will depend on the cause of the delay.

• If the  delay occurred in Sweden, you need to apply for compensation from Skånetrafiken
• If your delay occurred in Denmark on a DSB train, you need to apply for compensation under the DSB Basic Travel Time Guarantee Scheme.